How to provide a clear vision to inspire and empower others.
The secret to planning effectively through policies, processes, and procedures.
The best way to engage others through instructions and training.
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As the owner and CEO of Midstate Collection Solutions, Inc.— one of the most unique collection agencies in the country — Mary Shores has blazed the trail to connect mindfulness, thought leadership and business strategies to the not-so-secret tune of manifesting health, wealth and abundance.
Her philosophy of maintaining a positive sales approach to debt collection reframed her entire organization and her life. As her company expanded toward treating each customer with kindness and respect, Mary refined her communication techniques and created a principle that she lives by: Words That Work. Now a nationally sought-after seminar, its primary tenet of eliminating negative words from our vocabularies—words like no, don’t, can’t, won’t, however, unfortunately, and but—has cultivated more than customer satisfaction. The program itself has changed the life of nearly every employee, client, and workshop or seminar attendee for the better—an achievement that far outweighs the millions her staff has returned to clients each and every year.
In addition to running her successful, Illinois-based business, Mary continues to speak at local and national events to teach communication, leadership, personal development, and transformation. This is her ultimate aim on the path of positive living and consciously communicating.